Medically Dependent Consumers

If your household has someone who relies on mains electricity for critical medical support, where losing power could result in serious injury or even death, they are considered a Medically Dependent Consumer, and we need to know.

As with any customer, your health and well-being are very important to us. If you are or someone in your house is a Medically Dependent Consumer, and you have not registered it with us, please let us know.

To register with Lodestone as a Medically Dependent Consumer, you will be asked to provide a Confirmation of Medically Dependent Consumer Status Form signed by the medically dependent consumer’s doctor or another health practitioner with an appropriate scope of practice.

As your house has a Medically Dependent Consumer, we will not disconnect you from your critical electricity supply for any reason. However, despite our best efforts, occasionally the electricity supply may be cut off because of extreme weather, accidents, or other reasons outside our control.

It is important you have an emergency response plan for these situations. For more information and help on preparing an emergency response plan for your household, visit the Electricity Authority’s website here: Medically dependent consumers Electricity Authority. Always contact your healthcare provider or dial 1-1-1 if you are concerned about your or someone else’s health during a power cut.