Let’s get you sorted
Find answers, ways to pay, outage information, and the support pages required for electricity customers in New Zealand.
Understanding your invoice
You can find our Consumer Care Policy here, which aligns with Electricity Authority’s Consumer Care Obligations. If you have any questions regarding this Consumer Care Policy, please email us at customercare@lodestone.co.nz.
FAQ’s
Unlike rooftop, nothing changes for you. Your daily energy allocation is always available and if you ever need a bit more, that’s no problem either.
No, we farm the solar, so you don’t need to.
No, you will only pay for the energy you use. There are no sign up costs, or cancellation fees.
No, there are no contracts. You can leave anytime, but we think you’ll want to stay.
For a free and independent energy price comparison, visit Billy.
